Terms and Conditions and Privacy Policy

All Bookings

As responsible tourism providers, we want to minimise our impact on the park and environment, therefore we try and limit our tours according to demand.

Individual Bookings

Minimum number of two required, phone us for availability. Singles can join an existing trip.

Group Bookings (10 persons +)

We go any day you require that we are available. Large groups may prefer a full boat charter. This trip is suitable for: Anyone; young or old, who is into something special and an amazing day out marvelling at nature’s glory.

Cancellation Policy:

If a customer cancels 12 hours or less before departure no refund will be given. If a customer cancels between 12 and 24 hours before departure a 50% refund will be given. If a customer cancels 24 hours or more before departure a full refund will be given. If Eco Tours cancels a sailing due to bad weather we will give a full refund.

Conservation Donation:

We donate $3 from every full paying adult client who partakes in the guided walk portion of the tour. $1 each is allocated to Tasman Bay Guardians, Abel Tasman Tree Collective and Abel Tasman Birdsong Trust. Any extra donations can be made at the point of purchase, after your tour, and we also take cash. Your contributions are much appreciated and make a huge difference to conservation, education and collaboration in Tasman Bay's ecosystem.

Terms and Conditions

Safety and responsibility:

Safety is our ultimate priority, our operations are Audited by Maritime New Zealand and OutdoorsMark. We have hazard managed all aspects of your experience with us and our guides are fully trained in safety and hazard and crisis management. Participants should however be aware that we is unable to guarantee your safety on trips. Before commencing a trip, all participants must sign a medical form which states risks and responsibilities. For participants under 16 years old, the form must be signed by a parent or guardian (18+).

Follow instructions:

Participants must follow the instructions of our guides at all times.

Fitness:

GOLDEN FUTURE TOUR – Low level of fitness required, the optional walk is an easy <1hr stroll, if you are unable or willing to participate, you are welcome to stay on the beach and relax. Ability to board and exit vessel on beaches is essential. Unsuitable for wheelchairs. Recommended age 0+ PROMISED LAND TOUR – Moderate level of fitness required, up and downhill sections, formed tracks, uneven surfaces and river crossings. This is a walking tour so you will be required to stay with the group. Unsuitable for wheelchairs. Recommended age 7+. TASMAN TREASURES TOUR – Low level of fitness required, short walks along well formed tracks. Boarding and exiting van. Unsuitable for wheelchairs. Recommended age 0+. PHOTOGRAPHIC TOUR – See Golden Future Tour

Drugs and alcohol:

You are permitted to bring your own alcohol to have with lunch if desired, but we require that you consume responsibly. You will not be allowed to participate if suspected of being inebriated by drugs or alcohol.

Insurance:

You will not be insured by Abel Tasman Eco Tours. We recommend organizing your own insurance before you travel.

Medical conditions:

Any medical conditions, injuries or allergies must be disclosed upon booking.

Special needs:

Any special need must be disclosed upon booking. Please note: Existing medical conditions and/or special needs do not necessarily exclude participation. Please contact us to discuss.

Right to refuse:

By informing you of the difficulty and nature of our products before you arrive and at the time of booking, we take all reasonable steps to ensure that you are fit and equipped for the activity you have signed up for. However, on the day, if your guide feels that you are unfit or underequipped for a particular portion or the entirety of the tour, we reserve the right to refuse your participation for the sake of the rest of the participants. If you are refused for the entire trip, we will give you full refund as per our cancellation policy. If you are refused for a portion of the trip, no refund will be given and an alternative solution will be offered.

ACC:

Under New Zealand law it is extremely unlikely that you will be able to sue anyone in the event of an injury. New Zealand’s Accident Compensation scheme provides limited assistance for injury. Visitors to NZ are strongly recommended to have full insurance covering injury, illness and cancellation. Any outdoor activity entails inherent risks and dangers; all Abel Tasman Eco Tours activities are undertaken using site specific safety plans and/or have undergone a rigorous risk assessment which ensures that these risks are minimised, these can be viewed on request. We deal with safety using stringent protocols and use a high degree of skill ensuring the safety and welfare of all participants. We will not however accept liability for loss, injury or damage sustained by a participant in circumstances where such an event could have been avoided by the exercise of reasonable care.

Complaints Policy:

Your full satisfaction is of utmost importance to us. If you have a complaint or comment about your experience with Abel Tasman Eco Tours, please contact us at your earliest convenience. We will endeavour to rectify your complaint if a reasonable solution is available according to our policy or provide an explanation for any actions we or our staff may have undertaken.

Privacy Policy of Abel Tasman EcoTours

Abel Tasman EcoTours operates the https://abeltasmanecotours.co.nz website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Abel Tasman EcoTours website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://abeltasmanecotours.co.nz, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. This privacy policy was created with the GDPR Generator.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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